our compliments

Just a place for us to store our compliments that we receive day to day. Whilst we won’t update this every time, we will endeavour to routinely update our compliments page.
What happens when we receive a compliment I hear you ask, well we ensure that our carers and branch staff are recognised for their outstanding work, and we thank them with a bonus!!

From Keri, a Care Assistant from our Ipswich Branch (15/08/2024)

I'm loving it, the best decision I made was joining you guys at Carefirst. Finally I know where I am in my life, and can actually make plans around work.

From Michael, at one of our Ipswich Services (03/08/2024)

Thank you for arranging Zsolt to cover. It is reassuring to know that such a pleasant and exemplary member of staff will be attending to support us.

From Natasha, at one of our Ipswich Services (03/07/2024)

‘‘Thank you for your support with covering this shift. I am pleased that Yosi is returning to help, she is a fantastic support worker!’’

From Nneka, a Care Assistant from our Ipswich Branch (03/07/2024)

‘‘It’s been wonderful working with you. You carry your carers along, you make sure we are trained & equipped to carry out our tasks. The clients always have nice things to say about Carefirst too, which makes me feel relaxed, when they know they are in good hands.’’

From Vicki, at one of our Ipswich Services (02/07/2024)

‘‘Wilson, who is now well used to our services, is absolutely brilliant. It is because of him we are looking to change to only using your agency, in the hope that all of your team will share the same ethos as Wilson. He absolutely deserves that bonus! He is polite, professional and approachable. One thing that has been fed back to me many times, is that Wilson will always look for things to do, he is very proactive and this goes a long way within the team and for the people we support.’’

From Jenny, a Care Assistant from our Ipswich Branch (01/07/2024)

‘‘Just a compliment for you...you are always so polite, you are very approachable and easy to talk to. I appreciate this! Thank you Tom.’’

From Paula, at one of our Ipswich Services (25/06/2024)

It's been really lovely to have to back on the board with us, and working alongside your team. I would like to say a big thank you for all your support, helping us to cover shifts, even at last minute when we needed! Also, please give my ‘‘thank you’’ to your team for their hard work.

From Tara, at one of our Clacton-on-Sea Services (18/06/2024)

All jobs were completed, he got on really well with the other the night staff, as well as the resident. He seemed to be very engaging. I offered Chris to leave 30 minutes early, but he chose to stay and help until 08.00am as booked - 5 stars all round! 

From Laura, at one of our Clacton-on-Sea Services (10/06/2024)

‘‘I would like to advise that Kamorudeen was very helpful. He fitted in well with the staff and residents, and joined in with the entertainment that we had. He was very interactive with the residents and they appeared to enjoy this very much. We would certainly welcome Kamorudeen back as an agency staff member without hesitation.’’

From Natasha, at one of our Frating Services (10/06/2024)

‘‘Ifeanyi is a very polite man. He seemed to have got on well, and there have been no complaints.’’

From Stephanie, at one of our Harwich Services (10/06/2024)

‘‘We have had some very good feedback from staff regarding Chris, he was polite and worked well on all calls.’’

From Emily, at one of our Woodbridge Services (14/06/2024)

‘‘We had lovely feedback about Zsolt the other night, so send our thanks.’’

From Jenny, at one of our Stowmarket Services (30/05/2024)

‘‘Sean is very patient with our residents, and has an excellent one to one rapport with them. He is very experienced in care and does not need prompting at all. He uses his own initiative to get on with any jobs to be done. He is well liked by staff and residents. One of our staff said he is very good at everything and would like him to do more shifts!’

From Karen, at one of our Worlingworth Services (28/05/2024)

John is fabulous! My staff have just asked me to get him again, he’s very popular with the staff and our service user, they’ve been really impressed by him today. He’s just fantastic!

From Diane, at one of our Bury St Edmunds Services (28/04/2024)

‘‘Can you pass onto Luana my thanks for all her hard work yesterday and coping with another agency staff in the afternoon. She did amazing work and showed maturity well beyond her years, she is a lovely girl and very good with the tenants, which I saw first hand yesterday when I worked with her.’’

From Karla, at one of our Manningtree Services (05/10/2023)

‘‘The relationships we have built with the Colchester Branch are very good and they understand that we like consistency which they always deliver. Joe and Becky especially will swap staff around to ensure we have staff who have been to our service, knows our residents/way of working, the range of different houses we have and what additional support is required in those areas.’’

From Wilson, a Residential Care Assistant at our Ipswich Branch (28/11/2023)

“I am grateful for the quick response from the Carefirst Team. That really shows the love and care the Carefirst Team have for their staff. I really appreciate you all for the wonderful work the Carefirst Team are doing. Once again, thank you.’’

From Leanne, at one of our Ipswich Services (12/10/2023)

“Can we just say what a pleasure Wilson is to have on the team, he is warm, friendly and kind. He helps with everything around him and really joins in with the spirit of the home.”

From Mapfumo, at one of our Bury St Edmunds Services (12/10/2023)

“We appreciate the talent that your agency has provided to our team. We look forward to a continued positive working relationship with your agency.”

From Leanne, at one of our Ipswich Services (15/06/2023)

“Mai has been great on our day shifts. I understand it can be hard when supporting people who challenge us and I want everyone to be comfortable. If the carer isn’t comfortable then my resident wouldn’t be either but Mai has been just great.”

From Jan, at one of our Ipswich Services (22/06/2023)

“Djeneba & Yosi are brilliant with the guys and they all respond well to them”

From Milly, at one of our Hadleigh Services (29/04/2023)

"We complete spot-checks on all of our staff. I have today completed a spot-check after Morgan delivered care to one of our tenants. We had great feedback from the tenant, she complimented how sweet she was throughout her visit and highlighted how happy overall she was, she felt safe and supported. Morgan was understanding of her needs and was able to fulfil all aspects of her care. Morgan has been a pleasure to on shift.”

From Natasa, at one of our Ipswich Services (06/09/2022)

“'I would like to say a massive thanks for the support that we’ve had in the last couple of weeks! They are brilliant and have made lives at our service so much easier. A special thanks to Djeneba!”

From Gemma, at one of our Woodbridge Services (17/08/2022)

“'Aggie is amazing, but I am sure you know this!”

From Alex, at one of our Felixstowe Services (08/03/2022)

“We love having your team here Lorna, their work ethic’s, compassion and dedication is second to none! We couldn’t ask for a better company to work with”

From Syreeta, at one of our Ipswich Services (07/03/2022)

“I really appreciate your swiftness Becky and ongoing general awesomeness!! Thank you!”

From Tina, at one of our Ipswich Services (03/03/2022)

“I would also like to say that Eva did a brilliant job with a new residents flat yesterday and managed to wash and dry all his laundry. Shes a star.”

From Michael, at one of our Ipswich Services (03/03/2022)

“I just wanted to give you some feedback. We are so pleased with Julian, the care you have given him and how he looks forward to your visits!”

From Alex, at one of our Felixstowe Services (23/02/2022)

“I would just like to say that Stuart, Morgan, Caroline, Anthony , Bart & Karen have been blooming awesome, since they have been coming here! They are all a credit to you are your team.”

From Sandra, at one of our Clacton On Sea Services (10/03/2022)

“You have all been amazing and the staff you send have been very skilled and caring. Lauren was wonderful!”

From Gemma, at one of our Woodbridge Services (22/03/2022)

“I just wanted to say thank you to you for the last couple of days training you did for our senior staff. They really did find it beneficial and it was exactly what I wanted for them, so thank you. Caroline, you are brilliant and the girls loved you! It was such a great few days and they are still buzzing!!!”

From Hayley, at one of our Colchester Services (23/03/2022)

“I am emailing to give some positive feedback on Charles for yesterday. He supported and worked very well in the team due to an emergency incident. I would like to thank him for this and make sure he gets the recognition he is due.”

From Jan, at one of our Ipswich Services (24/03/2022)

“Stella was brilliant. Very cheerful and bubbly and did a great job!”

From Clare, at one of our Stowmarket Services (25/03/2022)

“Martin was really supportive and he is always happy and cheerful when he comes!”

From Stacey, at one of our Colchester Services (29/03/2022)

“Somdee that you sent to us yesterday was brilliant. The feedback I had was about how well she was at the service and how confident she was while on shift. She worked well with our service user, they got on really well with her.”

From Stuart, at one of our Colchester Services (31/05/2022)

“I would like to express my sincere thanks and appreciation for your support. I have a wonderful experience working with you all. You guys are a wonderful team, and by far, the best agency company there is out there!

From Alex, at one of our Manningtree Services (24/06/2022)

“I just wanted to say Thank you for all the support that you have given us, we don’t say it enough, but we really do appreciate it and how responsive you are to our concerns. I would like to take this opportunity to say the Denise is an absolute superstar, she is a credit to Carefirst.”